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Email Support

(Please include information about your operating system, Zinio Reader version, and any error message received)







Help in Chinese





* NEW: The Manage Subscriptions section only shows a history of orders placed directly from Zinio.com (as opposed to the publisher). All your issues appear in the My Library section.


Textbook question?

Contact textbookhelp@zinio.com for assistance.


Upgraded to Mac Snow Leopard?

Click here to resolve license errors (you will be prompted to install Rosetta if you don't have it installed).


Frequently Asked Questions

Problems Viewing Publications
"License" or "not authorized" error on my WINDOWS PC "License," "not authorized," or "activation" error on my MAC Why does my window close suddenly or give me a "210" or "DEP" error? Download "fails" or is "corrupt" (message 49, 187) Cannot display "high quality image" in the Online Reader I got a new computer/hard drive. How can I access my magazines on my new machine? Error 2 or 8 in the Online Reader The text is fuzzy. How can I view the text more clearly? How can I move from page to page while staying at the same zoom level? Why does it say "Oops, you have not bought anything" in My Library? Why is the gray download button inactive? Can I move the Zinio Reader to a second monitor? Why is my publication not displaying correctly in the Offline Reader? Where can I download the Zinio Reader?
Account and Subscription Issues

What are the most basic things I need to know to get started? I am having password problems Why did I miss an issue? Why am I receiving this magazine? I never ordered it. What is automatic renewal? I have more than one Zinio account and cannot download my magazine How can I view my magazine in a web browser or offline? How can I download a magazine again? Is the Zinio Reader comptible with Linux, iPhone, Kindle, Blackberry, or any PDA? How can I change where my magazines are stored? Can I have Zinio installed on more than one computer? Is there an expiration or limit to how many times I can view my publications? Can the magazine be downloaded as a PDF file?